Last Updated: [05/01/2026]
Introduction
At GPCU.ac.in, we aim to provide a seamless online payment experience for all our students. However, we understand that there may be situations where a refund is necessary.
This Refund Policy outlines the circumstances under which a refund may be granted, and the process for requesting a refund.
By using our online payment portal, you agree to the terms and conditions outlined in this Refund Policy.
Eligibility for Refund
Refunds will be processed only under the following circumstances:
- 1. Duplicate Payments: If a student accidentally makes duplicate payments for the same fee.
- 2. Overpayment: If a student pays more than the required amount for a particular fee or charge.
- 3. Payment Failure: If the payment is deducted from the student’s account but not reflected in the college’s system due to technical issues.
- 4. Course or Fee Cancellation: If the college cancels a course or activity for which the student has made a payment, and an alternative course or activity is not provided.
Refund requests will not be accepted in cases where:
- 1. The student has simply changed their mind about the payment.
- 2. Payments are made for non-refundable fees (e.g., registration fees, processing charges, etc.).
- 3. Services or fees are provided and consumed, such as in the case of attended classes or events.
Refund Request Process
To request a refund, students must follow these steps:
- 1. Submit a Refund Request: Contact the GPCU Payment Support Team at 138gptcusilai@gmail.com or call (04552) 293226 within [7] days of making the payment.
Include details such as the student’s full name, student ID, transaction ID, payment receipt, and the reason for the refund request.If applicable, provide evidence of the duplicate payment or overpayment.
- 2. Processing Time: All refund requests will be reviewed by the college’s administration team. Once the request is validated, the refund will be processed within [7] working days.
- 3. Refund Method: Refunds will be processed to the original payment method used by the student (e.g., bank account, credit/debit card, etc.).
Non-Refundable Fees
Certain fees may not be eligible for refunds, including but not limited to:
- Non-refundable administrative fees (if applicable).
- Late payment charges or fine payments.
- Service fees charged by third-party payment processors (such as payment gateway transaction fees) may not be refundable.
Partial Refunds
In certain cases where a student is eligible for a refund, the college reserves the right to issue a partial refund based on the nature of the fee and the services provided.
Refunds for Fees Paid for Ongoing Services
For fees related to ongoing courses or services (e.g., semester fees, event fees), refunds will only be issued if the cancellation occurs before the service is provided. Once the service has commenced (such as attending classes or events), no refund will be granted.
Refunds for Payment Gateway Errors
If a refund is requested due to an issue related to the third-party payment gateway (e.g., transaction failure or incorrect processing), the college will cooperate with the payment gateway provider to resolve the issue. Refunds for these errors will be processed by the payment gateway and may take additional time.
Refund Disputes
If you disagree with the refund decision or have concerns about the process, please reach out to the *GPCU Payment Support Team*. The college’s decision on the refund request will be final.
Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. By continuing to use the payment portal, you accept any changes made to this policy.
Contact Us
For questions or clarifications regarding this Refund Policy, or to initiate a refund request, please contact us:
Email: 138gptcusilai@gmail.com
Phone: (04552) 293226
Address: Government Polytechnic College, Uthappanayakanur (P.O), Usilampatti(T.K), Madurai – 625537.